Pawberry Pets Privacy Policy

At Pawberry Pets, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website at https://pawberrypetshop.com/.

Who We Are

Pawberry Pets is an online boutique specializing in pet products. Our website address is https://pawberrypetshop.com/.

What Personal Data We Collect and Why

We collect your personal information to ensure a smooth shopping experience and provide the best possible customer support.

  • Order Information: When you place an order, we collect your name, email, shipping address, and phone number. This information is essential for processing your order, delivering products, and communicating with you about your purchase.
  • Payment Information: Your payment details are securely handled by trusted third-party payment providers such as PayPal or Stripe. Pawberry Pets does not store your credit card information or sensitive payment data on our servers.

Comments and Product Reviews

When you leave comments or product reviews on our site, we collect the data you enter in the form, along with your visitor’s IP address and browser user agent. This helps us effectively detect and prevent spam.

Media Uploads

If you upload images (e.g., for product reviews), please ensure these images do not contain embedded location data (EXIF GPS). This helps protect your privacy.

Cookies

We use cookies to enhance your experience on our website. Cookies help us:

  • Save your login details for convenience on future visits.
  • Understand how you use our site to improve our services.

These cookies will be stored for up to one year unless you manually clear them from your browser.

Embedded Content from Other Websites

Articles and pages on our site may include embedded content (e.g., videos, images, articles) from other platforms like YouTube or Instagram. This embedded content behaves in the exact same way as if you had visited those websites directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Sharing Your Data

Pawberry Pets does not sell or rent your personal data to any third parties. We only share essential information with shipping and payment providers to fulfill your order.

How Long We Retain Your Data

  • Order Data: We retain data related to your orders for 5 years to comply with accounting and legal obligations.
  • Comments and Reviews: Product comments and reviews are stored indefinitely unless you request their removal.

What Rights You Have Over Your Data

You have full control over your personal data. You can:

  • Request an exported file of the personal data we hold about you.
  • Request the erasure of any personal data we hold about you.

To exercise these rights, please contact us at pawberryp@gmail.com.