Privacy Policy

Who we are
Our website address is: https://pawberrypets.ca. We are an online pet boutique based in Toronto, Canada.

What personal data we collect and why
We collect your name, email, address, and phone number to process your orders and provide customer support. Payment details are securely handled by third-party providers (e.g., PayPal, Stripe) and are not stored on our servers.

Comments and Reviews
When customers leave comments or product reviews, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent to help detect spam.

Media Uploads
If you upload photos (e.g., for product reviews), please avoid uploading images with embedded location data.

Cookies
We use cookies to improve your experience, save login details, and understand site traffic. These cookies are stored for up to one year unless manually cleared.

Embedded content from other websites
Pages may include embedded videos, images, or links from platforms like YouTube, Instagram, etc., which behave exactly like if you visited those websites.

Data Sharing
We do not sell or rent your data. We only share information with shipping and payment providers to fulfill your order.

How long we retain your data
We retain order data for 5 years for accounting and legal obligations. Comments and reviews are stored indefinitely unless you request removal.

What rights you have over your data
You can request an exported file of the personal data we hold or ask for data deletion anytime by contacting us at pawberryp@gmail.com.

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