Sales Policy – Pawberry Pets

1. Order & Processing

● Orders are processed within 1–2 business days after confirmation.

● You will receive a notification when your order is ready for delivery or pickup (if applicable).

● Please ensure your shipping address and contact information are correct before placing an order.

● We do not accept returns or refunds for opened food or treats.

● If your item arrives damaged or incorrect, please contact us within 24 hours of delivery with a photo, and we will arrange a replacement or refund.

● Unused items in their original packaging may be returned within 7 days of delivery for store credit or exchange.

● We accept: E-transfer, Credit/Debit Card (where available).

● Orders are confirmed once payment is successfully received.

If you have any questions, feel free to reach out: